Welcome to our store, we are so glad you are here.
Shipping Information
Shipping Policy & Important Information
We strive to process and ship all orders placed before 1:00 (MST) on the same business day. Orders placed after this time, or after 1:00 (MST) on Fridays, will be processed and shipped on the next business day (typically Monday). Processing and shipping times may be extended during holidays, sales, or periods of high order volume.
Estimated shipping times of 2–5 business days are not guaranteed. Delivery timeframes are estimates provided by the carrier and are not guaranteed by us.
We offer standard shipping to all 50 U.S. states, including P.O. Boxes and APO/FPO addresses. Expedited shipping options are not available for P.O. Boxes or APO/FPO addresses.
Tracking Your Order
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. Tracking information is provided directly by the shipping carrier. We are not responsible for delays, inaccuracies, or delivery issues caused by the carrier.
Shipping Issues & Claims
Any shipping-related issues, including missing or delayed packages, must be reported to us within 30 days of the order date. Failure to notify us within this timeframe may result in denial of assistance or claims.
Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, you must contact your local carrier (e.g., USPS) directly to initiate a trace or claim.
We are not responsible for lost or stolen packages once marked as delivered by the carrier. However, we may assist, at our sole discretion, in providing documentation needed to file a claim with the carrier.
In cases where a package is confirmed lost in transit (not marked delivered), we may offer a replacement or store credit after the carrier investigation is completed.
For stolen package claims, we may require a filed police report before considering replacement or store credit. Any resolution is at our sole discretion.
Incorrect Addresses & Undeliverable Packages
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Packages returned to us as undeliverable or refused will be eligible for reshipment at the customer’s expense. Original shipping fees are non-refundable.
Defective or Damaged Merchandise
If you receive a defective or damaged item, you must notify us within 3 days of delivery. Claims submitted after this timeframe may not be accepted.
To submit a claim, please initiate a request through our return portal and select “Item is damaged” as the reason. Supporting photos and a description of the issue are required.
Approved claims may be eligible for exchange or store credit only, in accordance with our Return Policy. We reserve the right to determine whether an item is defective or damaged.
Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, or consequential damages arising from shipping delays, lost packages, or carrier errors. Our responsibility is limited to the amount paid for the product(s) purchased.